The FaMe® Serviceline App is one of the FaMe® smartphone applications for facility management. Problems affecting a building, so-called tickets, can be reported via the app. These can be, for example, problems with heating, air conditioning, or IT technology. The tickets are sent by the app to a central database through which the processing is organized. The processing status of a report can be displayed via the apps. The apps are available as a public version that can be used by any user and in a variant that requires a personal account monitored via a login. Photo, barcode, and GPS functions are integrated. The app can be operated OFFLINE and ONLINE. The app is supplemented by the technician app, through which the processing of the tickets is organized.